Privacy Policy

Last updated: 10 November 2025

This Privacy Policy explains how ElecSure Advisory Pty Ltd (we, us, or our) collects, uses, and protects your personal information when you use our website located at www.elecsure.au (Website).

1. Information We Collect

The type of personal information we collect depends on how you use the Website. We may collect and hold information such as:

  • name, company name, and role title
  • email address and telephone number
  • address and geographic location
  • IP address and browser information
  • survey responses, support queries, and blog comments
  • social media handles or public profiles

2. Types of Information

Under the Privacy Act 1988 (Cth) (Privacy Act), personal information refers to information or an opinion about an identified individual or one who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

Sensitive information includes details about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, criminal record, or health information.

We will only use or disclose sensitive information for the purpose for which it was obtained, a related secondary purpose, with your consent, or as required by law.

3. How We Collect Personal Information

We may collect personal information directly from you when you provide it through the Website, related applications, forms, or communication with us.

We may also use cookies and similar tracking technologies to improve your browsing experience. These may include:

  • Essential cookies – necessary for Website functionality.
  • Analytics cookies – help us understand how visitors use the Website.
  • Marketing cookies – may be set by third parties to deliver relevant advertising.

You can manage or delete cookies through your browser settings. Third-party cookies are subject to their own privacy policies.

4. Purpose of Collection

We collect personal information to provide you with the best possible user experience and to communicate updates about our business. We may also use your information to:

  • respond to enquiries and provide support;
  • improve our Website and user experience;
  • send newsletters or marketing communications (you can opt out at any time); and
  • comply with legal and regulatory obligations.

We only disclose personal information to trusted service providers who assist in operating our Website or managing communications. These third parties are required to protect your information.

5. Security and Retention

We take reasonable steps to protect personal information from unauthorised access, misuse, modification, or disclosure. Information is retained only as long as necessary for the purpose it was collected or as required by law.

We use appropriate technical and organisational measures, including secure storage, and access controls, to safeguard your information.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you and to request corrections where that information is inaccurate, incomplete, or out of date.

To make such a request, please contact us using the details provided below.

7. Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer. We will respond to your complaint promptly and may request additional information to clarify your concerns.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Overseas Transfers

Your personal information is generally stored in Australia. However, some third-party service providers (such as website hosting or cloud storage) may operate overseas. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with the Australian Privacy Principles.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page, with the date of the last update shown at the top.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or make a complaint, please contact us:

ElecSure Advisory Pty Ltd
Email: enquiries@elecsure.au
Attention: Privacy Officer